The COVID-19 pandemic demonstrated the importance of digital government processes and tools. Governments with digital systems, processes, and infrastructure in place were able to quickly scale emergency response assistance, communications, and payments. At the same time, the pandemic accelerated many risks associated with digital tools, such as mis- and disinformation, surveillance, and the exploitation of personal data.

USAID and development partners are increasingly supporting countries in the process of adopting technologies to create public value– broadly referred to as digital government–while mitigating and avoiding risks. The Digital Government Model provides a basis for establishing a shared understanding and language on the core components of digital government, including the contextual considerations and foundational elements that influence the success of digital government investments.